Driving towards operational efficiency

Operational efficiency is becoming the key differentiator among financial institutions. Mike Thrower, director of marketing at Wall Street Systems, looks at the current drivers affecting operational efficiency and proposes a framework for continuous improvement.

Mike Thrower, director of marketing at Wall Street Systems

It is often said that an efficient organisation is also a profitable one. Though not a new concept, operational efficiency is one of the fundamental determinants of success in the competitive financial markets. To ignore the challenge of improving operational efficiency is to consign your organisation to under-performance and succumb to competitive threats.