Home shop firm pays £270,000 for PPI sales flaws

Redcats (Brands) Ltd, which offers products through catalogues and the internet, has been fined £270,000 for selling payment protection insurance (PPI) that may not have been suitable to around 160,100 customers. During the period at issue, 14 January 2005 to 13 July 2006, Redcats sold PPI via telephone, internet and post. For all three channels, the firm notified customers that they had been sold on an advised basis, a claim stated in its initial disclosure document. The feasibility of providing personal recommendations through the non-interative sales channels is, says the FSA, “questionable”.