The “new” role for human resource management: influencing behaviour under the FSA regime

In the concluding part of his examination of the impact of the FSA’s regulatory approach on people management and development, Viv Pyne of PricewaterhouseCoopers advocates integration with compliance and risk management. He argues that human resources management expertise with high level influence can provide crucial support to these functions and offers some practical suggestions for measures that firms can take to promote second-generation compliance, a “culture of commitment”.

Tools to influence behaviour - those used in practice

Training and Competence Reviews – the “old regime” and organisational competence

The principles now formally employed by the FSA are an extension of those which the regulator has used for many years. The new regime is therefore not really so new. The author’s experience in assisting companies to assess their sales forces under the training and competence regime has amply demonstrated this fact, and serves to highlight how organisational competence has always been at the centre of creating a cohesive compliance culture.