IT governance and the multinational insurer

A perennial question for any chief information officer (CIO) is how best to organise the IT department to support the business efficiently and effectively. For multinational insurers with operations in many countries and regions, the answer to this question is complex. Here, Catherine Stagg-Macey , senior analyst at technology research and advisory firm, Celent, takes a look at IT governance models and considers how core IT systems are structured in insurance multinationals across the globe. Ms Stagg-Macey also highlights some of the challenges inherent in the task

To be clear, there is no definitive answer as to what is the most effective IT governance model for the multinational insurer, and as with most management theories, the pervasive view swings back and forth between two opposing views over time.