Deploy AI ‘mindfully’ for maximum benefit: Markel’s Lawton-Bryce

While AI may lead to efficiency gains, the technology’s hasty adoption can disrupt operations and demoralise employees, warns Markel International’s chief operating officer, Carys Lawton-Bryce

RE/INSURANCE firms can make extensive use of artificial intelligence as long as they do so “mindfully”, recognise their staff may need time to adjust, and ensure humans have the final say, according to Carys Lawton-Bryce, chief operating officer at Markel International