AI liability moves centre stage as insurers face a new era of risk

Artificial intelligence as evolved from a fringe innovation into a core component of business infrastructure. As its use expands, insurers must prepare for a growing spectrum of AI‑related claims and regulatory obligations

ARTIFICIAL intelligence has shifted from a promising emerging tool to an everyday operational reality across global industries. By the end of 2025, adoption levels had outpaced even optimistic projections. From automating back–office tasks to powering high velocity analytics and supporting routine communications, AI systems — particularly the latest generation of Generative AI — are now deeply woven into organisational workflows.