The impact and potential of AI in the claims process

DAC Beachcroft’s report on the impact and potential of AI in the insurance claims process reveals a sector ‘embracing change, with eyes wide open’

A new report from DAC Beachcroft on the insurance industry’s use of artificial intelligence (AI) reveals a number of clear themes emerging, as well as a definite sense of optimism – indeed excitement – regarding future use cases and what the technology can do to drive process efficiency, enhance job satisfaction and improve customer journeys.