Modern loss adjusting is a profession of professions

Major and complex claims increasingly require expertise beyond traditional loss adjusting, with forensic accountants, engineers, legal specialists and in-house claims professionals all contributing to efficient and professional claims resolution. But what is behind this trend and what role can the industry’s training and qualification frameworks play in this multi-disciplinary reality?

Major, complex losses, although representing a small fraction of total claims volumes, account for upward of 80% of insurers’ indemnity spend worldwide.