Financial Regulation International
Culture in financial services
Less conversation more action
by Maria Symeon
The Financial Conduct Authority (FCA)'s latest publication on the importance of culture,
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speech from chief operating officer Emily Shepperd, argues that culture directly drives conduct and decision making, which in turn impacts consumers, markets and the economy.
Shepperd says that when investigating regulatory failures, the FCA finds "the same root cause: failings in culture and governance".