Liability Risk and Insurance
Complaints to Irish ombudsman
There was an 11.5% rise in the number of written disputes referred to the Insurance Ombudsman in Ireland last year. As well
as these 1,034 disputes, telephone inquiries rose by 27% to more than 7,000. Of 368 cases adjudicated, 42% were determined
in favour of the complainant and a further 285 were settled through mediation.