Insurance Day
Viewpoint: Virtual collaboration will deliver real benefits for the market and the client
The impact of new technology continues to fascinate – never more so than during the pandemic, when it is playing a central
role in our daily working lives. Designed and implemented intelligently, digital technology has the power to radically reshape
the interaction between a customer and a commercial organisation. That is the key to making these advances work: putting the
customer firmly at the heart of technological innovation.