Price controls on the agenda as CMA launches ‘loyalty penalty’ reforms

By Neasa MacErlean

Price controls are among a range of eight moves to beconsidered by regulators and the Government as the Competition and Markets Authority makes recommendations over the ‘loyalty penalty’. The CMA suggests that in home insurance alone over 12 million buyers could be affected by the penalty — defined as the situation in which “longstanding customers can pay much more than new customers for the same services”.