Collections departments need new analytics to deal with IFRS 9

IFRS 9 may be an accounting standard, but its impact extends far beyond accountants. For collectors, it fundamentally changes the way risk is measured, which has ramifications for how to treat delinquent customers and pre-delinquent customers. As the capability necessary to manage collections will change in an IFRS 9 world, so does the need for the supporting analytics and technology.