When cross-selling turns corrosive

Reprinted with permission from the November/December 2016 issue of Fraud Magazine, a publication of the Association of Certified Fraud Examiners, Austin, Texas, copyright 2016. Steve C Morang, CFE, CIA, CRMA, is senior manager – leader advisory, fraud & forensics for Frank, Rimerman + Co LLP and president of the ACFE’s San Francisco Chapter. His email address is: smorang@frankrimerman.com .

There’s a fine – or sometimes not so fine – line between ‘incentive’ and ‘pressure’. Steve C Morang reports on how unrealistic targets, a climate of anxiety, and an internal control gap led to a grass-roots fraudulent movement at Wells Fargo.