On the case: effective workflow management

Today it’s not enough to simply manage regulatory compliance and risk, writes Eric Sohn of Dow Jones. To be effective, especially as requirements evolve, is also an exercise in efficiency where the balancing act between providing sufficient organisational rigour and avoiding undue operational overhead can seem more art than science. An understanding, though, of how to configure case management systems and adherence to some basic common sense guidelines should enable a workflow design both effective and efficient.