Regulation: Financial Ombudsman Service

In R (on the application of Calland) v Financial Ombudsman Service Ltd [2013] EWHC 1327 (Admin), Males J gave some preciously rare judicial comment on aspects of the workings of the Financial Ombudsman Service, including the effect of delay by the party about whom the complaint is made and where an oral hearing would be necessary.

The decision is discussed by Dr Judith P Summer, non-practising solicitor and author of Insurance Law and the Financial Ombudsman Service .