Complaints and liabilities hangover

This New Year brings fresh headaches for regulated firms and individuals brought on by a toxic brew of regulatory developments during the latter part of 2011. Robbie Constance and Sam Bishop report.

Robbie Constance (robbie.constance@rpc.co.uk), a senior associate, and Sam Bishop (sam.bishop@rpc.co.uk), are in the regulatory group at law firm Reynolds Porter Chamberlain.

Developments at FOS

Visible at the top of the cauldron are two major developments at the Financial Ombudsman Service.