Facts and figures – performance measurement

Assessing the financial benefits of counter fraud work has always been a contentious and difficult issue, writes Jim Gee of PKF. On the one hand there has been a sad history of flawed claims of unachieved savings. On the other, more frequently, in many organisations the real financial benefits flowing from counter fraud work are routinely not counted; they should though and can be.

Jim Gee (jim.gee@uk.pkf.com) is Director of Counter Fraud Services, PKF, www.pkf.co.uk

In many other areas of professional life, the key metrics by which judgements are made about the quality and extent of work have been stable for many years. In the area of fraud, perhaps because of the relatively recent professionalization of counter fraud work, this has not been the case.