ABI responds to FSA third-party capture review

The ABI has responded to the publication by the FSA of its review of the practice of insurers contacting directly a person with a potential claim against their policyholder. Nick Starling, the ABI’s Director of General Insurance and Health, said, ‘If an insurer contacts an injured third party it will be to ensure that they get fair compensation and the best possible rehabilitative care more quickly than through the legal process. In doing so, insurers will ensure that the person is fully aware of their legal rights and options.’