AI can transform claims — but only if we retain the expertise to challenge it

There is a great deal that AI can do for claims — but we should also be clear about where the boundary lies

CLAIMS has long been an area where technology can improve efficiency and accelerate processes. As AI develops across the insurance value chain, it creates a particular opportunity in claims: not only to streamline processes, but to make better use of the insight claims teams hold and strengthen how we deliver for policyholders.