Bridging the off-network-messages compliance gap

Despite the misconduct risks of financial services employees using off-network messaging applications for business purposes, research suggests that such communications are commonplace - and that senior staff are frequent offenders. Courtney Andrews and Anneka Randhawa discuss US and UK regulatory approaches along with steps for firms to embed compliance.

The digital transformation of the workplace has brought with it a proliferation of communication channels, with off-network messaging applications becoming ubiquitous tools for business communication. While these platforms offer convenience and immediacy, they also introduce compliance and risk management challenges.