Firms face “further action” if not applying TCF adequately during cost of living crisis

By Neasa MacErlean

Firms that are not meeting FCA expectationson dealing with consumers through the cost of living crisis are being told theycould face disciplinary action. A DearCEO letter to the retail sector highlights areas where many firms arefailing — such as not making phone calls to customers in difficulty and notfully considering forbearance options.