DP18/2 and DP20/1: cogitations about culture

Pinning down how to create and maintain a healthy organisational culture is so slippery, that the regulator has opted for publishing discussion papers which feature a plethora of approaches rather than a definitive one. Adam Samuel wades through the initial as well as the most recent such missive.

Adam SamuelBA LLM DipPFS MCISI FCIArb Certs CII (MP&ER) Barrister and Attorney may be contacted atadamsamuel@aol.com.For links to where you can buy the second edition of ‘Consumer Financial Services Complaints and Compensation’, see www.adamsamuel.com/book.

DP20/1 involves the Financial Conduct Authority telling regulated firms to develop purposeful cultures. At least, that is what the covering press release suggests. That document tells us that it is “making diversity and inclusion the norm and eliminating… unhealthy practices from the workplace”.