Clone Wars: how RegTech can help you stand out from the crowd

Adrian Black is CEO of NorthRow (www.northrow.com)

You might not think of the client onboarding process as a key differentiator in your service offering, writes Adrian Black of NorthRow, but perhaps that’s worth re-examining. The onboarding process is, after all, the first experience that your new client will have of your administration, as well as their first experience of your approach to achieving regulatory compliance. Efficient administration is an important contributor to client satisfaction, so these are important first impressions. This is where RegTech can play a vital role.