The need for discretion

In the practitioner community, product provider / distributor responsibilities remains a hot topic. Raised (like everything apart from global warming) under the Treating Customers Fairly (TCF) banner, we practitioners take a different view to the product providers who lean towards technology solutions, writes Gill Cardy of Professional Partnerships Ltd. We also take a different view to the FSA. Our regulator, in the language of the more principles based regime, seeks to make us consider the issues. But if, having thought, we come up with the wrong answer we get more assertive opinions about how we should think.