Allstate discouraged claims

In a suit brought by Pennsylvania attorney-general Mike Fisher, Allstate Insurance was held liable for illegally discouraging consumers from hiring attorneys to assist them in personal injury claims. The court ruled that by sending a pamphlet headed ‘Do I Need an Attorney?’ to claimants against Allstate’s motor policyholders, the insurer’s intent ‘was to create confusion in the minds of its third-party claimants.’