Regulators push forward transparency plans

The industry may not like it, but regulators are set on releasing more information about firms to improve standards and increase transparency. Between the FSA and the Ombudsman, the current focus is on complaints recorded against firms but the FSA is holding on to further proposals for future

After the Financial Services Authority (FSA) backed down over plans to name financial services firms with the worst complaints records, the Financial Ombudsman Service (FOS) has for the first time detailed, by company and sector, the number of complaints that it receives.