9.1 The 1999 consumer White Paper Modern markets, confident consumers (DTI Cm 4410)) purports to put consumers centre stage. It “recognises that confident, demanding consumers are good for business. They promote innovation and stimulate better value”. The 1980s, when the Consumer Protection Act was passed, was a period where consumer policy had a similar emphasis. For consumers to play this role, they need the information to make the choices which meet their needs and where their purchases do not meet their expectations or cause injury, they need redress.