i-law

Help/FAQs

i-law Frequently Asked Questions

As you are recognised as a key client of i-law, you can contact your dedicated Client Services Manager with all of your enquiries. Your Client Services Manager will be able to assist you with any technical or general help you require.

Client Services: +44 (0) 20 701 77701 - weekdays: 9 am to 5 pm (GMT).

Alternatively you can e-mail us at: client.support@i-law.com

For general contact information, see contact us.

To subscribe to i-law, or for more information please contact us on either of the following:

Email: client.support@i-law.com
Tel: +44 (0)20 7017 7567

i-law spans the six practice areas of maritime and commercial, insurance and reinsurance, arbitration, financial crime, construction and intellectual property.

For maritime and commercial, and insurance and reinsurance we offer two basic packages:

  1. Lloyd's Law Reports Cases and Commentary Package
  2. Lloyd's Law Reports Premier Package

Each of these packages can be purchased on a named user basis, or an enterprise wide licence.

Please note that you are able to bolt on extra items to any of the above pre-set subscription packages.

For arbitration, construction, intellectual property and financial crime we offer a named user and an enterprise wide licence.

Please contact us for more information on pricing and packages:

Email: client.support@i-law.com
Tel: +44 (0) 20 701 77701

If you have forgotten your login details, please contact:

Email: client.support@i-law.com
Tel: +44 (0) 20 701 77701

Or contact your key account manager.

  1. This could be due to your SPAM filters. Email client.support@i-law.com and we will be able to provide you with the email address the specific alert is sent from so that you can add it to your safe list. (NB: the email alerts for each publication come from different email addresses so please let us know which alerts you have requested).
  2. If you have previously unsubscribed from emails using the unsubscribe link in the email then you have unsubscribed from all i-law emails. This includes all alerts, hints and tips and other useful emails from i-law. If you think that you may have unsubscribed to all i-law emails using the unsubscribe link in the emails then please email us and we will remove you from the relevant unsubscribe lists so that you will receive requested email alerts.

The best way to unsubscribe from an email alert is to log in to your account and navigate to the publications alert page. Once on this page you must un-tick the box adjacent to the publication that you no longer wish to receive alerts from.

Yes you can. Please email client.support@i-law.com and we will provide you with all the necessary information

Yes, you can use Boolean operators in the i-law search bar.

Please notify us when you are unable to locate a relevant form, document or article and we will try to source it for you.

Our client services team is on hand to provide any support you may need and to help you to make the most of your subscription. They will be happy to provide training individually or for groups, in person or over the phone. For further information call Aleisha Bennett in our Client support Team on +44 (0) 20 701 77701 or email client.support@i-law.com. Training is conducted via WebEx - an online meeting tool.

Yes, we can provide you with links to our training video/s and online help guide for your intranet.

The plus version is uploaded immediately, as part of our web first reporting service, and has neutral citation.

How do I print from a law report?

Click the PDF button and then print from the PDF. This allows you to print a copy with exact pagination making it admissible in court bundles

If you subscribe to the Plus version you will have the most up-to-date case reports as this is our web-first reporting service. All important cases will be reported in the hard copy issues of Lloyd's Law Reports shortly afterwards.

We have bulk download restrictions as this slows the system.

Simply perform an in-page search by holding down control (Ctrl), or Command (Cmd) - for Mac users - and 'F' on your keyboard.

Help using i-law

If your question is not answered in our user guide or FAQ section and you would like further assistance, please call the Aleisha Bennett between 9am and 5pm GMT

Email: client.support@i-law.com
Tel: +44 (0) 20 701 77701

For general contact information, see contact us.

Password reminder

If you have forgotten your password, please contact onlineaccess@informa.com.

Training on i-law

Our client services team is on hand to provide any support you may need and to help you to make the most of your subscription. They will be happy to provide training individually or for groups, in person or over the phone. For further information call the client service team on +44 (0) 20 701 77701.

Copyright © 2024 Maritime Insights & Intelligence Limited. Maritime Insights & Intelligence Limited is registered in England and Wales with company number 13831625 and address 5th Floor, 10 St Bride Street, London, EC4A 4AD, United Kingdom. Lloyd's List Intelligence is a trading name of Maritime Insights & Intelligence Limited.

Lloyd's is the registered trademark of the Society Incorporated by the Lloyd's Act 1871 by the name of Lloyd's.