i-law Frequently Asked Questions

How do I access your helpdesk?

If your question is not answered below or in our user guide the best way to reach us, whether it's for technical assistance or for a subscription related question, is to call your dedicated account manager.

You can also call the helpdesk on +44 (0) 20 7017 5532 - weekdays: 9 am to 5 pm (GMT).

Alternatively you can e-mail us at: professional.enquiries@informa.com.

For general contact information, see Contact us.

How do I subscribe to i-law?
To subscribe to i-law, or for more information please contact your account manager, email professional.enquiries@informa.com or call the Helpdesk: +44 (0) 20 7017 5532.

Who do I contact if I've forgotten my password?
If you have forgotten your password, please contact your account manager, email professional.enquiries@informa.com or call the Helpdesk: +44 (0) 20 7017 5532.

Why can't I log in when I've completed my details and hit return?
You need to click on the 'Log-in' box

When I make a search what order do my results appear in?
The quick search returns results in order of relevance but the advanced search allows you to order by date.

How do I jump to the next search term?
Simply perform a find by holding down the control (Ctrl) button and 'F' on your keyboard.

How do I amend advanced searches?
If you use the back button or click 'Advanced Search' in the breadcrumb trail you will lose your search. Instead you should narrow your search on the results page by Practice Area, Topic, Format (e.g. Law Report, newsletter) or Publication title. Just click on any of the links in the left hand column. The number of results in each category is shown next to each link. Alternatively you can amend your search in the quick search box in the main toolbar.

How do I save a search?
Your 10 most recent searches will appear in 'My Searches'. If there is a search that you want to run on a regular basis you can set up a search alert with an HTML email for all the latest additions or to view as a web page for the full search results.

What are the check boxes for?
These are for selecting the cases/articles/chapters that you want to print, email or add to folders.

Why can't I drag and drop to My Folders?
This function has been replaced. You now need to check the boxes of your chosen case/article/chapter and click on 'Add to my folder' in the top right-hand corner.

Why can't I access the Lloyd's Shipping Law Congress Online even though I have a subscription to the Maritime practice area?
The Lloyd's Shipping Law Congress Online is available as a separate subscription. To subscribe or for more information please contact your account manager, email professional.enquiries@informa.com or call the Helpdesk: +44 (0) 20 7017 5532.

Can I search i-law from my browser's search bar?
Yes. To add i-law to your browser's search bar click here

Why am I getting the message "bad encrypt dictionary" when I try to open a PDF
Your version of Adobe Reader should be version 7.0 or higher to open PDFs on i-law