i-law Frequently Asked Questions

How do I subscribe to i-law?
To subscribe to i-law, or for more information please contact us:

E-mail: client.support@informa.com

Tel: +44 (0)20 7017 7567

What are the subscription packages offered by i-law?
i-law spans the six practice areas of maritime & commercial, insurance & reinsurance, arbitration, financial crime, construction and intellectual property and we offer named user or enterprise wide licences to each practice area.

Please contact us for more information on pricing and packages:

E-mail: client.support@informa.com

Tel: +44 (0)20 7017 7567

Who do I contact if I have forgotten my login details?
If you have forgotten your login details, please contact key account manager or our Technical Support team on:

E-Mail: onlineaccess@informa.com

I have set up an e-mail alert. Why I am not receiving anything?

1. This could be due to your SPAM filters. E-mail onlineaccess@informa.com and we will be able to provide you with the e-mail address the specific alert is sent from so that you can add it to your safe list. (NB: the e-mail alerts for each publication come from different e-mail addresses so please let us know which alerts you have requested).
2. If you have previously unsubscribed from e-mails using the unsubscribe link in the e-mail then you have unsubscribed from all i-law e-mails. This includes all alerts, hints and tips and other useful e-mails from i-law. If you think that you may have unsubscribed to all i-law e-mails using the unsubscribe link in the e-mails then please e-mail us and we will remove you from the relevant unsubscribe lists so that you will receive requested e-mail alerts.

How do I unsubscribe from a specific e-mail alert?

The best way to unsubscribe from an e-mail alert is to log in to your account and navigate to the publications alert page. Once on this page you must un-tick the box adjacent to the publication that you no longer wish to receive alerts from.

Is it possible to integrate i-law’s search into other search engines - for example, can we set up a federated search once we subscribe to i-law?
Yes you can. Please e-mail client.support@informa.com and we will provide you with all the necessary information.

I have downloaded the i-law search bar. Can I conduct advanced searches here using Boolean operators?
Yes, you can use Boolean operators in the i-law search bar.

I am unable to locate some forms / documents / older articles on i-law - can you supply me with these?
Please notify us when you are unable to locate a relevant form, document or article and we will try to source it for you.

How do we organise training?
Our client services team is on hand to provide any support you may need and to help you to make the most of your subscription. They will be happy to provide training individually or for groups, in person or over the phone. For further information call Aleisha Bennett in our Client support Team on +44 (0) 20 701 77701 or email client.support@informa.com. Training is conducted via WebEx - an online meeting tool.

Are we able to have a copy of your training video/s on our intranet?
Yes, we can provide you with links to our training video/s and online help guide for your intranet.

Why is it that when I print from any of the Lloyd’s Law Reports Plus series the pagination is incorrect? The plus version is uploaded immediately, as part of our web first reporting service, and has neutral citation.

How do I print from a law report?
Click the PDF button and then print from the PDF. This allows you to print a copy with exact pagination making it admissible in court bundles.

How do I subscribe to the most recent Lloyd’s Law Reports series?
If you subscribe to the Plus version you will have the most up-to-date case reports as this is our web-first reporting service. All important cases will be reported in the hard copy issues of Lloyd’s Law Reports shortly afterwards.

Why am I unable to download the full chapter of an electronic book?
We have bulk download restrictions as this slows the system.

How do I jump to the next search term?
Simply perform a find by holding down the control (Ctrl) button and ‘F’ on your keyboard.

How do I access your Helpdesk?
If your question is not answered in the above section or in our user guide, it is best to contact our helpdesk, Monday through to Friday between 9:00 and 17:00 (GMT): call Aleisha Bennett in our Client support Team on +44 (0) 20 701 77701 or email client.support@informa.com. .