Managing risk during information technology change

With new technology as one of the key drivers to maintaining competitive advantage and sustained success in the insurance sector, change is one of the few constants within the sector. Any change, especially fast-paced change creates risk – on a technical as well as operational level. Risk that needs to be recognised, evaluated and managed if insurance organisations and their customers are to benefit, rather than suffer, from change, says Chris Thornton, director of Finance Sector Business Development at ITNET, an information technology, business consulting and business process outsourcing company.