Maritime Risk International
Changing customer expectations and the claims process
Patrick Hayward, of Altus Consulting, discusses how insurers, including those in the marine market, must change their claims processes if they are to keep up with demand for improved customer service
A mid regulatory change and customer expectations shifting from simply "getting the insurance payout" to "having a fast and
streamlined claims process", in what ways must insurers modernise their claims process to meet these changing expectations?